HELP & FAQS
Have a question? Feel free to check out our FAQ's
About Witt & Pearl
Why should I buy from Witt & Pearl?
When you choose us, you get:
- Top‑grade freshwater and Japanese Akoya pearls set in 14 k Gold Vermeil or sterling silver.
- Designed in Port Macquarie by our small, dedicated family team who genuinely care about every detail.
- Editorial‑worthy pieces you can trust.
- See why our customers love us → Real Reviews
- You’ll always speak directly with a real person who’s passionate about helping you find the perfect piece.
- Arrives in a beautiful branded box & pouch with a certificate of authenticity.
Our Experience
For over a decade, our family has been immersed in the pearl jewellery industry, initially in the UK and, for the past 3.5 years, here in Australia. Through years of hands‑on work at every stage from pearl farm visits to final design touches we’ve honed an intimate understanding of what makes exceptional pearl jewellery.
This deep, generational experience empowers us to guide you with confidence whether you’re choosing the perfect shape, matching pearl overtones, or selecting the ideal metal setting. At Witt & Pearl, you’re not just buying jewellery; you’re investing in our family’s legacy of craftsmanship and care.
Heirloom Pieces
With over ten years perfecting our craft, we understand the importance of creating jewellery that can be passed from generation to generation. Our heirloom pieces are built to maintain their luster and structure so they can one day tell your family’s story as they have ours.
Products & Materials
What types of pearls does Witt & Pearl offer?
Freshwater: Round, button, teardrop, baroque and keshi shapes.
Saltwater: Japanese Akoya pearls prized for their mirror‑like luster.
What’s the difference between freshwater pearls and saltwater pearls?
- Freshwater pearls are grown in lakes and rivers and come in a wide variety of shapes (round, button, teardrop, baroque, keshi), sizes and surface character at an accessible price point.
- Japanese Akoya saltwater pearls are cultivated in coastal sea farms. They’re celebrated for their perfectly round form and brilliant luster—ideal for timeless pearl necklaces and stud earrings.
What makes baroque pearls unique?
Their organic, sculptural shapes ensure no two are the same—perfect for a modern statement piece.
Are black pearls dyed or natural?
At Witt & Pearl, our black pearls are dyed freshwater pearls, not naturally black Tahitian. We safely tint high‑quality freshwater pearls in a non‑toxic dye bath to achieve deep, consistent black tones.
Why choose dyed freshwater black pearls?
- More affordable than natural Tahitian pearls
- Uniform, dramatic color
- Ethically sourced and certified
Where do you source your Pearls from?
Our freshwater pearls are carefully selected from leading aquaculture farms across Asia, renowned for their consistent quality and ethical practices. For our saltwater collection, we partner directly with certified Japanese pearl cultivators - home to the world’s most lustrous Akoya pearls.
Every batch is inspected against strict quality standards, ensuring each pearl meets our criteria for shape, nacre thickness, and surface integrity before it reaches our jewellers. By collaborating with trusted growers and master jewellers globally, we guarantee the authenticity and provenance of every pearl in your Witt & Pearl piece.
What precious metals does Witt & Pearl use?
- 14 k Gold Vermeil: A thick layer of 14 k gold over sterling silver for lasting shine and luxury at an accessible price.
- 925 Sterling Silver: Bright, durable and hypoallergenic—perfect for everyday wear.
- 14k Solid Gold: Featured in our premium collection for heirloom‑quality jewellery.
- 18 k Gold Flashing: A fine 18 k gold coating over brass for a beautifully muted gold tone and delicate finish. (We don't recommend for allergic/sensitive skin)
Each metal is quality‑tested and carefully chosen to complement our certified freshwater and Japanese Akoya pearls.
Pearl Jewellery Care
How do I care for my pearl jewellery?
For detailed pearl jewellery care tips, cleaning instructions and storage best practices, visit our full guide:
→ Taking Care of Your Pearl Jewellery
Authenticity & Certification
Do you provide a certificate of authenticity?
Yes. Every order ships with a branded certificate confirming your pearl type, and metal.
How can I tell if my pearls are real?
Real pearls have subtle shape or surface variations and a deep, iridescent luster. We back each purchase with a certificate of authenticity.
Styling & Wear
How do I choose the right pearl necklace length?
- Choker (36–40 cm): Sits at the base of the neck—ideal with V‑necks and off‑shoulder looks.
- Princess (45–50 cm): Hovers at the collarbone—versatile day‑to‑night.
- Matinee (60 cm+): Falls between collarbone and bust—for high‑neck dresses or layered styles.
How do I style real pearl earrings for formal vs. casual looks?
- Casual: Small studs or tiny teardrop pearls with denim or tees.
- Formal: Large drops or double‑pearl earrings to complete gowns and suits.
Can I wear my pearl earrings in water or the shower?
We recommend removing them before swimming or showering. Chlorine, saltwater and soaps can dull both metal and pearl over time.
Warranty
Do you have a warranty?
We offer a one‑year warranty against workmanship defects from delivery date. It does not cover:
- Lost items
- Normal wear (scratches, tarnishing, fading)
- Damage from improper care (chemicals, water, force)
- Third‑party alterations
To submit a claim, email warranty@wittandpearl.com
Ordering, Shipping & Tracking
How long does it take to get my order?
- Orders placed before 12 pm AEST ship same day; after 12 pm ship next business day.
- Delivery time varies by location and choice of Standard or Express Post.
- All shipments come from Sydney, NSW.
How can I track my order?
- With an account: Log in → My Orders for live status and tracking.
- As a guest: You’ll receive a tracking number by email once your order ships—just click through to Australia Post’s site.
Can I cancel or update my order?
We dispatch quickly, so we can’t promise changes or cancellations. Email help@wittandpearl.com ASAP and we’ll do our best to help.
Returns & Exchanges
What is Witt & Pearl’s return policy?
- Rings, necklaces & bracelets: Return within 30 days (unused and in original packaging) for an exchange or online credit note.
- Earrings: Final sale for hygiene reasons. Refunds only on items deemed faulty on return.
Return postage is at your expense; we recommend tracked shipping. To start a return, email returns@wittandpearl.com
Gifts & Payments
Do you offer gift wrapping?
Yes! At $10 per order. Tick Gift Wrapping in your bag and add a personal message. (Multiple items need separate wrapping selections.)
Do you offer gift cards?
Yes! Our digital gift cards make the perfect present, giving your loved ones the freedom to choose their favourite pieces. They’re valid for 5 years from the date of purchase.
→ Buy a Witt & Pearl Gift Card
How can I pay?
We accept Visa, Visa Debit, Maestro, MasterCard, Amex, Shop Pay, Apple Pay, Klarna and AfterPay.
Security & Data
Is it safe to buy from Witt & Pearl?
Absolutely. We never store your payment details. All transactions are securely processed via Shopify Payments (Level 1 PCI DSS‑compliant) using encrypted, tamper‑proof protocols.