Frequently Asked Questions

✧ We offer exchanges or online credit notes for up to 30 days on rings, necklaces and bracelets as long as they are returned within 30 days and in their original packaging. Earrings are non-refundable for hygiene reasons.

✧ Refunds on earrings are only permitted for items deemed faulty by us on return.

✧ All return postage is at the expense of the customer. Please email us on in order to return your item.

✧ We advise that you put the item on tracked delivery as we are not liable for the loss of any items in transit.

Please get in contact with us on if you have lost an earring and we will do our best to help.

Australia Wide
✧ We offer FREE SHIPPING (standard) on all items with no minimum spend 

✧ Express Shipping is Free Over $300, or $10 on orders below that 

We post all orders the next working day and will email through an Australian Post tracking number.

International (All Countries Outside Australia)

FREE Standard International Shipping when you spend $250 & Over 

FREE Express International Shipping when you spend-  $350 AUD & Over

Orders Under $250 AUD
✧ Standard International Postage $20 AUD

✧ Express International Postage $35 AUD

All weekday orders are posted the next working day. 

All weekend orders are posted on Monday.

All orders are sent via Australia Post from NSW :

Express : 1-5 business days
Standard : 3-10 business days

International shipping times vary from Country to Country

An email, receipt & tracking number will be sent to you.

International orders may be subject to customs or import duties and tax charges once they reach their destination country outside of Australia. These charges are payable by the customer and we do not currently cover this cost.

You can email us at or call us on (+61) 0401 241 341 & one of our team will be happy to help.

Yes we do! Treating someone starts from $50 upwards. Gift Cards are redeemable for 5 years.

All jewellery comes in a beautiful Eco-friendly Luxory Branded box free of charge. So perfect for gifting, or keeping safe.

All our packaging is Eco-Friendly & Carbon Neutral.

Please look at these Precious Metal guides as to how to take care of your jewellery.